PHONE FAQs Get Quick answers to the most frequently asked questions about your phone. 

E-911 Guide
911 Calls. Multiple building staff will be notified for every 911 call. Please read the BPS EPhone E-911 Guide.

Technical Support
If you need assistance with your phone or have any questions or concerns, please:

• Submit a ticket request:

• Call the IT Help Desk at 716-816-3510 and someone will assist you

Phone Diagnostics and Escalation Documentation

Learn how to setup your voicemail, transfer calls, set up a conference and more! See the lists below for more.